LivePerson Automotive Division Contact At Once! Surpasses 10,000 Auto Dealerships Using Connect Web-Based App
ATLANTA, Nov. 6, 2018 /PRNewswire/ — Contact At Once!, a LivePerson Company (Nasdaq: LPSN), announced today that 10,000 dealerships have now migrated to its web-based app, CAO! Connect, meaning two in three automotive dealerships using CAO! applications are now taking advantage of the benefits of its latest innovations.
CAO! Connect helps dealerships enable conversational commerce with auto shoppers and owners, showcasing inventory, rich media and digital retailing tools. Auto shoppers and agents can see the same content in the conversation window. Tapping on the YouTube preview, for example, will open a slide-out to display and play shared media. Inventory information and vehicle history reports are readily available for agents when they’re engaging in conversation with shoppers.
«CAO! Connect is fantastic,» says Marty Phillips, Internet Manager for Harry Robinson Buick GMC. «It allows my Internet team to engage with online shoppers and really communicate with them in a way that gets the customer through the front door. You can’t sell anything to a voicemail or an email that never responds back. Contact At Once! helps my team connect with the customer from the word, ‘go’!»
«Our goal is to help dealers have more fruitful conversations with car shoppers and owners, and move them closer to the dealership visit,» says Yuval Lubowich, CAO! Vice President, Product Development. «We are excited to pass this major milestone, with over 10,000 dealerships using Connect across the globe within the first four months of launch. The interactivity between the agent and consumer has been elevated to new levels.»
Dealers and automakers worldwide use Contact At Once! to message with consumers looking for new and used cars, service and parts. Now, two in three CAO! Dealerships are using the advanced web-based apps. In addition, the CAO! unique messaging network enables conversations among many connections from dealership websites to online advertising, social sites, etc. The company recently announced that it is now a Customer Service Platform (CSP) for Apple Business Chat, supporting another way for consumers to reach local dealerships and manufacturers when they have questions.
ABOUT CONTACT AT ONCE!
Contact At Once!, a LivePerson Company, helps create satisfying connections and build relationships between auto shoppers and dealers by making it easier for consumers to ask questions and get information in the micro-moments when they shop—whether on a brand or retailer site, via online advertising, on social media and more. Contact At Once! is the industry’s leading provider of messaging platforms with over 16,000 businesses using our solutions to build relationships with online, mobile shoppers. For more information, visit www.contactatonce.com.
ABOUT LIVEPERSON, INC.
LivePerson makes life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. For more information about LivePerson (NASDAQ: LPSN), please visit www.liveperson.com.
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